Instructional Design and Methodology

Quality Assurance

Proven Expertise. AMA is the only training provider with proven expertise in all management disciplines.  Programs have been tested and proven in hundreds of today’s most successful organizations.  Respected practitioners in every key functional area constantly monitor them.

Best Practices. AMA is a “best practices” organization.  AMA’s Portfolio Managers network with thought leaders in academia as well as practitioners in the private sector to offer AMA clients materials that reflect where the best in theory and practice intersect. 
This on-going work, coupled with AMA’s 80 years of experience in the management sciences, uniquely positions AMA to offer clients sound content that enables them to cultivate a competitive advantage.

Quality Efforts. Our quality efforts extend beyond our course evaluation and follow-up systems and include:

  • Periodic quality assurance reviews and blind (unannounced) internal audits
  • Customer interviews, focus groups and surveys
  • Future search conferences with authors, customers, course leaders/facilitators and AMA staff, which bring all stakeholders together to concentrate on ways to improve products, services and operations
  • An unconditional quality guarantee
  • Short and long-term strategies for continuous improvement in AMA

Quality Guarantee. At AMA, we guarantee the quality of our courses.  More than 96% of our seminar attendees recommend the course they have taken to their colleagues.  If for any reason you are not satisfied with a course for which you have paid, AMA will give you credit toward another course of comparable price or refund the fee in full.

Training Seminars Held Nationwide Including:
Boston•New York•Washington, DC •Atlanta•Orlando•Chicago•Dallas•Houston•Las Vegas•Los Angeles•San Francisco