Communication Skills for Managers
Fifth Edition
Gain the skills to
- Become a more effective manager by improving your reading,
writing, speaking, and listening proficiency
- Communicate clearly and correctly to avoid misunderstanding
and get your message across
- Coach, motivate, encourage, support and teach your employees
The ability to communicate clearly is the critical
core competency for successful managers at all levels and in all
industries. This newly revised self-study is your guide to business
communication that delivers the message—whether written, or
spoken, in person or via e-mail—with respect for the receiver,
and in all business situations. This solid overview of all facets
of business communication offers numerous opportunities to practice
and apply your new skills and a log to track your improvement.
Learn how to
- Develop and use your listening skills to solve problems, diffuse
conflict, teach staff, and be a more productive manager or team
leader
- Ask the right type of question to elicit information, encourage
a response, or create a relationship
- Master the techniques of successful presentations from planning
to delivery
- Understand your audience before communicating your ideas in
any format
- Choose the most appropriate mode for communicating your message
- Use effective language to express your ideas clearly in well-constructed
letters, proposals, memos, and e-mail
Course Objective: Utilize techniques to improve your communication
skills by increasing reading, writing, speaking, and
listening proficiency.
Level: Fundamental
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